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The objective of measuring the performance of broadband and mobile internet is to facilitate clear understanding by consumers of the service quality in the Bahraini market. TRA has implemented a monitoring solution utilizing several probes across the Kingdomâs regions that are deployed to simulate and collect samples of the customer experience. These probes conduct continuous tests of various services in order to enable the measurement of service quality around the clock, thus reflecting user experience for each Internet Service Provider (ISP) and Mobile Network Operator (MNO).
Benchmark dashboard provides an online overview of user experience over different service providers. Detailed KPIs metrics are given around day hours represented by statistical views.